Operational

Maintenance May 3, 2021


Data Carrier Maintenance

Scheduled Start: 05/03/2021 12:00:00 PM MDT
Scheduled End: 05/03/2021 7:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

04/28/2021 3:02:32 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 5/03/2021. This maintenance will begin Monday at 12:00 PM MDT and is expected to finish the same day at 7:00 PM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance May 4, 2021


Data Carrier Maintenance

Scheduled Start: 05/04/2021 6:00:00 PM MDT
Scheduled End: 05/05/2021 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

04/27/2021 9:28:02 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 5/04/2021. This maintenance will begin Tuesday at 6:00 PM MDT and is expected to finish the next day at 4:00 AM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance May 6, 2021


Data Carrier Maintenance

Scheduled Start: 05/06/2021 5:30:00 AM MDT
Scheduled End: 05/07/2021 3:30:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

04/21/2021 1:13:30 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Wednesday, 5/06/2021. This maintenance will begin Wednesday at 5:00 AM MDT and is expected to finish the next day at 3:30 PM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance May 10, 2021


Data Carrier Maintenance

Scheduled Start: 05/10/2021 8:00:00 AM MDT
Scheduled End: 05/10/2021 5:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

04/23/2021 1:05:06 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 5/10/2021. This maintenance will begin Monday at 8:00 AM MDT and is expected to finish the same day at 5:00 PM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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Playbooks issue calling into the EU

2021-05-04

Incident Log

9:45 AM MDT

The XANT Technology Team is observing an issue with the Playbooks product. End users are experiencing issues with new calls going into Europe on all Pods, calling the continental United States and Canada is not affected. We are aware of the issue and are actively working to restore service to calling into Europe. XANT Technology Team

State: Investigating

Status: Degraded Performance

10:19 AM MDT

The XANT Technology Team has identified the underlying issue with this incident. At 10:05am MDT we restored service to the Playbooks product calling into Europe. XANT Technology Team

State: Monitoring

Status: Operational

12:36 AM MDT

The XANT Technology Team has identified the underlying issue with this incident. XANT Technology Team

State: Resolved

Status: Operational

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PowerDialer Salesforce
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PowerDialer LMP
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Lead Management Platform
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Call Quality
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Inbound Calls
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