Operational

Maintenance March 1, 2021


Data Carrier Maintenance

Scheduled Start: 03/01/2021 7:00:00 AM MST
Scheduled End: 03/02/2021 7:00:00 PM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

02/23/2021 2:06:40 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 3/01/2021. This maintenance will begin Monday at 7:00 AM MDT and is expected to finish the next day on 3/02/2021 at 7:00 PM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Data Carrier Maintenance

Scheduled Start: 03/01/2021 5:00:00 AM MST
Scheduled End: 03/05/2021 3:00:00 PM MST

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

02/23/2021 1:53:22 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 3/01/2021. This maintenance will begin Monday at 5:00 AM MDT and is expected to finish on 3/05/2021 at 3:00 PM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 15, 2021


Data Carrier Maintenance

Scheduled Start: 03/15/2021 5:00:00 AM MDT
Scheduled End: 03/15/2021 3:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

02/23/2021 2:02:04 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 3/15/2021. This maintenance will begin Monday at 5:00 AM MDT and is expected to finish on 3/15/2021 at 3:00 PM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 17, 2021


Data Carrier Maintenance

Scheduled Start: 03/17/2021 5:00:00 AM MDT
Scheduled End: 03/17/2021 3:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

02/23/2021 1:48:05 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Wednesday, 3/17/2021. This maintenance will begin Wednesday at 5:00 AM MDT and is expected to finish the same day at 3:00 PM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance March 19, 2021


Data Carrier Maintenance

Scheduled Start: 03/19/2021 5:00:00 AM MDT
Scheduled End: 03/19/2021 3:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

02/23/2021 1:44:22 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Friday, 3/19/2021. This maintenance will begin Friday at 5:00 AM MDT and is expected to finish the same day at 3:00 PM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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Playbooks possible general slowness

2021-02-22

Incident Log

4:53 PM MST

The XANT Technology Team is observing an issue with Playbooks product. End users may experience some slowness with the Playbooks product in general. We are aware of the issue and are actively working to resolved this issue. XANT Technology Team

State: Investigating

Status: Degraded Performance

5:10 PM MST

The XANT Technology Team has identified the underlying issue with this incident. At 5:10pm MST we restored service to the Playbooks issue. XANT Technology Team

State: Monitoring

Status: Operational

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PowerDialer Salesforce
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PowerDialer Issue

2021-02-24

Incident Log

3:09 PM MST

The XANT Technology Team is observing an issue with PowerDialer product. End users may experience delays with using the product including the ability to make and receive phone calls. We are aware of the issue and are actively working to resolved this issue. XANT Technology Team

State: Investigating

Status: Degraded Performance

3:14 PM MST

The XANT Technology Team has identified the underlying issue with this incident. At 3:14pm MST we restored service to the PowerDialer product. XANT Technology Team

State: Monitoring

Status: Operational

25

PowerDialer

2021-02-26

Incident Log

11:50 PM MST

The XANT Technology Team is observing an issue with PowerDialer product. End users may experience delays with using the product including the ability to make and receive phone calls. We are aware of the issue and are actively working to resolved this issue. XANT Technology Team

State: Investigating

Status: Service Disruption

12:48 AM MST

The XANT Technology Team has identified the underlying issue with this incident. At 12:44am MST we restored service to the PowerDialer product. XANT Technology Team

State: Monitoring

Status: Operational

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27
28
1
2

PowerDialer Issue

2021-03-02

Incident Log

7:50 AM MST

The XANT Technology Team is observing an issue with PowerDialer product. End users experienced the inability to log into the PowerDialer Product We are aware of the issue and are actively working to restore this issue. XANT Technology Team

State: Identified

Status: Service Disruption

7:58 AM MST

The XANT Technology Team has identified the underlying issue with this incident. At 7:58am MST we restored service to the PowerDialer product. XANT Technology Team

State: Monitoring

Status: Operational

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5
PowerDialer LMP
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PowerDialer Issue

2021-02-24

Incident Log

3:09 PM MST

The XANT Technology Team is observing an issue with PowerDialer product. End users may experience delays with using the product including the ability to make and receive phone calls. We are aware of the issue and are actively working to resolved this issue. XANT Technology Team

State: Investigating

Status: Degraded Performance

3:14 PM MST

The XANT Technology Team has identified the underlying issue with this incident. At 3:14pm MST we restored service to the PowerDialer product. XANT Technology Team

State: Monitoring

Status: Operational

25

PowerDialer

2021-02-26

Incident Log

11:50 PM MST

The XANT Technology Team is observing an issue with PowerDialer product. End users may experience delays with using the product including the ability to make and receive phone calls. We are aware of the issue and are actively working to resolved this issue. XANT Technology Team

State: Investigating

Status: Service Disruption

12:48 AM MST

The XANT Technology Team has identified the underlying issue with this incident. At 12:44am MST we restored service to the PowerDialer product. XANT Technology Team

State: Monitoring

Status: Operational

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27
28
1
2

PowerDialer Issue

2021-03-02

Incident Log

7:50 AM MST

The XANT Technology Team is observing an issue with PowerDialer product. End users experienced the inability to log into the PowerDialer Product We are aware of the issue and are actively working to restore this issue. XANT Technology Team

State: Identified

Status: Service Disruption

7:58 AM MST

The XANT Technology Team has identified the underlying issue with this incident. At 7:58am MST we restored service to the PowerDialer product. XANT Technology Team

State: Monitoring

Status: Operational

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Lead Management Platform
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PowerDialer Issue

2021-02-24

Incident Log

3:09 PM MST

The XANT Technology Team is observing an issue with PowerDialer product. End users may experience delays with using the product including the ability to make and receive phone calls. We are aware of the issue and are actively working to resolved this issue. XANT Technology Team

State: Investigating

Status: Degraded Performance

3:14 PM MST

The XANT Technology Team has identified the underlying issue with this incident. At 3:14pm MST we restored service to the PowerDialer product. XANT Technology Team

State: Monitoring

Status: Operational

25

PowerDialer

2021-02-26

Incident Log

11:50 PM MST

The XANT Technology Team is observing an issue with PowerDialer product. End users may experience delays with using the product including the ability to make and receive phone calls. We are aware of the issue and are actively working to resolved this issue. XANT Technology Team

State: Investigating

Status: Service Disruption

12:48 AM MST

The XANT Technology Team has identified the underlying issue with this incident. At 12:44am MST we restored service to the PowerDialer product. XANT Technology Team

State: Monitoring

Status: Operational

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27
28
1
2

PowerDialer Issue

2021-03-02

Incident Log

7:50 AM MST

The XANT Technology Team is observing an issue with PowerDialer product. End users experienced the inability to log into the PowerDialer Product We are aware of the issue and are actively working to restore this issue. XANT Technology Team

State: Identified

Status: Service Disruption

7:58 AM MST

The XANT Technology Team has identified the underlying issue with this incident. At 7:58am MST we restored service to the PowerDialer product. XANT Technology Team

State: Monitoring

Status: Operational

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Call Quality
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Inbound Calls
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