Operational

Maintenance May 3, 2021


Data Carrier Maintenance

Scheduled Start: 05/03/2021 12:00:00 PM MDT
Scheduled End: 05/03/2021 7:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

04/28/2021 3:02:32 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 5/03/2021. This maintenance will begin Monday at 12:00 PM MDT and is expected to finish the same day at 7:00 PM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance May 4, 2021


Data Carrier Maintenance

Scheduled Start: 05/04/2021 6:00:00 PM MDT
Scheduled End: 05/05/2021 4:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

04/27/2021 9:28:02 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Tuesday, 5/04/2021. This maintenance will begin Tuesday at 6:00 PM MDT and is expected to finish the next day at 4:00 AM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance May 6, 2021


Data Carrier Maintenance

Scheduled Start: 05/06/2021 5:30:00 AM MDT
Scheduled End: 05/07/2021 3:30:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

04/21/2021 1:13:30 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Wednesday, 5/06/2021. This maintenance will begin Wednesday at 5:00 AM MDT and is expected to finish the next day at 3:30 PM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance May 10, 2021


Data Carrier Maintenance

Scheduled Start: 05/10/2021 8:00:00 AM MDT
Scheduled End: 05/10/2021 5:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

04/23/2021 1:05:06 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 5/10/2021. This maintenance will begin Monday at 8:00 AM MDT and is expected to finish the same day at 5:00 PM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance May 12, 2021


Data Carrier Maintenance

Scheduled Start: 05/12/2021 8:00:00 PM MDT
Scheduled End: 05/13/2021 6:00:00 AM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

05/12/2021 11:12:53 PM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Wednesday, 5/13/2021. This maintenance will begin Wednesday at 8:00:00 PM MDT and is expected to finish the next day at 6:00 AM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance Calendar
Sun Mon Tue Wed Thu Fri Sat
 1 
 2  3  4  5  6  7  8 
 9 101112131415
16171819202122
23242526272829
3031

External Services

System Status Timeline

Playbooks
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4

Playbooks issue calling into the EU

2021-05-04

Incident Log

9:45 AM MDT

The XANT Technology Team is observing an issue with the Playbooks product. End users are experiencing issues with new calls going into Europe on all Pods, calling the continental United States and Canada is not affected. We are aware of the issue and are actively working to restore service to calling into Europe. XANT Technology Team

State: Investigating

Status: Degraded Performance

10:19 AM MDT

The XANT Technology Team has identified the underlying issue with this incident. At 10:05am MDT we restored service to the Playbooks product calling into Europe. XANT Technology Team

State: Monitoring

Status: Operational

12:36 AM MDT

The XANT Technology Team has identified the underlying issue with this incident. XANT Technology Team

State: Resolved

Status: Operational

5
6
7
8
9
10
11
12
13
14
15
16
17
PowerDialer Salesforce
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
PowerDialer LMP
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
Lead Management Platform
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
Call Quality
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
Inbound Calls
18
19
20
21
22
23
24
25
26
27
28
29
30
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17