Operational

Maintenance August 4, 2021


Data Carrier Maintenance

Scheduled Start: 08/04/2021 12:00:00 AM MDT
Scheduled End: 08/05/2021 8:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

01/13/2021 7:39:00 AM MST – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Wednesday, 8/04/2021. This maintenance will begin Wednesday at 12:00 AM MDT and is expected to finish the next day at 8:00 PM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance August 9, 2021


Data Carrier Maintenance

Scheduled Start: 08/09/2021 8:00:00 AM MDT
Scheduled End: 08/09/2021 5:00:00 PM MDT

Products Affected

Playbooks
PowerDialer Salesforce
PowerDialer LMP
Lead Management Platform
Call Quality
Inbound Calls

Regions Affected

United States
Canada

Notes

04/28/2021 2:27:48 AM MDT – The XANT.ai Technology Team has been informed that one of our carriers will be conducting maintenance on Monday, 8/09/2021. This maintenance will begin Monday at 8:00 AM MDT and is expected to finish the same day at 5:00 PM MDT. We appreciate your patience and will get this maintenance completed quickly. XANT.ai Technology Team


Maintenance Calendar
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External Services

System Status Timeline

Playbooks
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PowerDialer Salesforce
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PowerDialer LMP
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Lead Management Platform
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Call Quality
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Call Completion Issue

2021-07-29

Incident Log

12:42 PM MDT

The Telephony/Comms teams observed an carrier issue that was preventing 8-9% of calls from completing normally.

State: Investigating

Status: Service Disruption

1:26 PM MDT

We have removed the problem carrier and escalated the issue with them for swift resolution.

State: Resolved

Status: Operational

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Inbound Calls
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